Satisfaction Guarantee

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We believe in customer satisfaction and we want you to trust in our 100% Guest Satisfaction Guarantee.

We will do everything to ensure that you leave our hotel happy, so if there is a problem or something is amiss, please let us know right away. We’ll do our very best to ensure it is addressed as promptly as we can.

If your complaint remains unresolved or you leave disappointed, we’re still keen to try again to get things right. Please contact us directly on 02 6686 8888.

We want to keep your business and see you coming back time and again, in fact, we would prefer to have you telling your friends about how good things are or how we were able to sort something out to make your stay a positive experience. Even if we’ve made a mistake along the way, we guarantee to try and make things right.